VOS Privacy Policy

Welcome to VOS| Virtual Operative Services OÜ (“VOS”, “we”, “us”, or “our”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile admin app. By using our app, you agree to the terms outlined in this Privacy Policy.

1. Data Storage and Security

At VOS| Virtual Operative Services OÜ, we employ the highest standards of data storage and security, aligning with industry leaders like Google Cloud Security. Your data’s safety is our utmost priority, and we implement stringent measures to ensure the confidentiality, integrity, and availability of your information stored on the cloud.

Just as Google Cloud Security adheres to state-of-the-art encryption protocols, we also employ advanced encryption methods both during data transmission and while your data is at rest on our cloud servers. This robust encryption mitigates potential risks, such as unauthorized access or breaches, and fosters a secure environment for your sensitive information.

Our dedication to data security is a fundamental aspect of our commitment to you. By staying informed about the latest advancements in cloud security and continuously updating our protocols, we strive to offer you an unparalleled level of protection for your personal and business data.

If you have any inquiries or concerns about the security of your data, please do not hesitate to contact us at [insert contact information]. We value your trust and seek to provide you with peace of mind regarding the confidentiality and protection of your information.

2. Client Data Handling

All data acquired by VOS is securely stored on the cloud. We maintain a rigorous approach to safeguarding this data, ensuring security both in transit and while stored on cloud servers. This includes adherence to stringent encryption protocols to protect data during transmission and while at rest on our cloud infrastructure.

We understand the paramount importance of protecting your personal and sensitive information. This commitment extends to utilizing state-of-the-art cloud security measures to mitigate the risk of unauthorized access, data breaches, and other potential threats. By employing robust security practices both on cloud and during data transmission, we strive to provide you with the highest level of data protection.

Rest assured that your information is treated with the utmost care, and we continuously monitor and update our security protocols to align with industry best practices. Our dedication to data security underscores our commitment to ensuring your privacy and maintaining your trust in our services.

If you have any questions or concerns about the security of your data, please don’t hesitate to contact us at [insert contact information]. Your peace of mind is our priority.

3. Lawfulness, Fairness, and Transparency

We are committed to processing your data lawfully, fairly, and transparently. We will clearly communicate the purposes for which your data is collected and processed in our Privacy Policy.

4. Purpose Limitation

We collect and process your data only for specific and legitimate purposes outlined in our Privacy Policy. The data we capture is used solely for the purpose of providing our services and optimizing your experience to ensure that we can effectively satisfy your needs as a user of our mobile admin app.

We will not use your data for purposes other than those communicated to you, and we are committed to ensuring that your data is utilized solely for enhancing the quality of our app and services, ultimately benefiting you.

5. Data Minimization

We limit the collection of personal data to what is necessary for the purposes stated in our Privacy Policy. We ensure that the data collected is relevant and not excessive for those purposes.

6. Accuracy

We strive to ensure that the data we collect and process is accurate and up-to-date. As a user of our mobile admin app, you have the right to access and review all the user data associated with your account. This access is available through the “Profile Settings” button within the app.

You can review, update, or correct any inaccuracies in your data directly from your profile settings. We encourage you to regularly review your information and ensure that it remains accurate and current.

If you encounter any challenges or have questions about accessing or correcting your user data, please do not hesitate to contact us for assistance.

7. Storage Limitation

We retain your personal data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy. Once the data is no longer required, it will be securely deleted.

8. Integrity and Confidentiality

We implement appropriate technical and organizational measures to ensure the security of your data, protecting it against unauthorized access, accidental loss, or damage. We take the utmost care to maintain the integrity and confidentiality of the information you entrust to us.

Your data is designed to be accessed primarily by you. As a user of our mobile admin app, you have the ability to access your user data through the “Profile Settings” button within the app. You retain control over the accuracy and updating of your information.

In addition, controlled levels of data may be accessed by our Business Success Team for the purpose of providing optimal support and assistance to you. This access is limited to the necessary information required to address your inquiries and ensure that our services are tailored to your needs.

It’s important to note that Virtual Operatives (V.O’s), who assist in providing on-demand admin services, do not access user data beyond the business description and industry. This limited access is solely for contextual understanding when interacting with you. V.O’s do not access deeper levels of user data, maintaining a focus on delivering quality service while respecting your privacy.

However, we do acknowledge that certain subscription-based V.O’s may require access to deeper levels of user data in order to offer consistent and optimal services. These V.O’s undergo additional training and comply with strict guidelines to ensure the security and confidentiality of your information.

We understand the sensitivity of your data and are committed to maintaining its privacy and security. If you have any concerns or inquiries regarding who accesses your data and how it is used, please do not hesitate to contact us for more information.

9. Data Transfer Outside the EU/EEA

At VOS| Virtual Operative Services, we understand the importance of ensuring the security and protection of your data, especially when it involves cross-border transfers. While our user data and payments are processed and stored on cloud servers within the European Union (EU) to uphold the high standards of data protection, we also have Virtual Operatives (V.O’s) based in South Africa.

The decision to have V.O’s located in South Africa is strategic, aimed at providing you with optimal services while maintaining an optimal pay-rate for our users. As a result, there are instances where data accessed by our V.O’s, based in South Africa, may involve cross-border transfers from the EU/EEA to South Africa.

We want to assure you that these cross-border transfers are carried out with a stringent focus on data security. We take measures to ensure that any data transfers are conducted in compliance with applicable data protection regulations. Safeguards are implemented to protect your data during transit and maintain the level of security expected under the General Data Protection Regulation (GDPR).

Our V.O’s based in South Africa are essential for delivering the high-quality on-demand admin services you expect from us. While their location might involve data transfers outside the EU/EEA, we uphold the same commitment to data security and protection throughout these processes.

If you have any questions or concerns about the data transfer outside the EU/EEA or the measures we have in place to safeguard your data during these transfers, please do not hesitate to contact us at [insert contact information]. Your trust and confidence in our services remain our utmost priority.

10. Accountability

We are committed to demonstrating compliance with GDPR principles and ensuring transparency and limited responsibility. Our Privacy Policy, data protection practices, and transparency initiatives are all part of our commitment to accountability.

Transparency: We are dedicated to being transparent about our data processing practices. Our Privacy Policy outlines how we collect, use, disclose, and safeguard your information. We strive to ensure that you have a clear understanding of how your data is handled and the purposes for which it is processed.

Limited Responsibility: While we take comprehensive measures to protect your data and maintain its security, it’s important to note that certain responsibilities lie with you as a user. You are responsible for maintaining the confidentiality of your account credentials and ensuring the security of your device. We encourage you to use strong passwords, implement device security measures, and promptly report any unauthorized access to your account.

11. Data Subject Rights

You have the right to access, rectify, erase, and restrict the processing of your data. You can exercise these rights by contacting us. Our Privacy Policy outlines the procedures for exercising these rights.

12. Lawful Basis for Processing

We will always have a lawful basis for processing your data, as outlined in our Privacy Policy. This basis may include your consent, the necessity to fulfill a contract, compliance with a legal obligation, protection of vital interests, or the performance of a task carried out in the public interest.

13. Consent

Where we rely on your consent as the lawful basis for processing your data, we will obtain your explicit and informed consent. You have the right to withdraw your consent at any time, and we will make this process clear in our Privacy Policy.

14. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities as required by law. Our Privacy Policy outlines the procedures we follow in case of a data breach.

15. Data Transfer Outside the EU/EEA

At VOS| Virtual Operative Services, we understand the importance of ensuring the security and protection of your data, especially when it involves cross-border transfers. While our user data and payments are processed and stored on cloud servers within the European Union (EU) to uphold the high standards of data protection, we also have Virtual Operatives (V.O’s) based in South Africa.

The decision to have V.O’s located in South Africa is strategic, aimed at providing you with optimal services while maintaining an optimal pay-rate for our users. As a result, there are instances where data accessed by our V.O’s, based in South Africa, may involve cross-border transfers from the EU/EEA to South Africa.

We want to assure you that these cross-border transfers are carried out with a stringent focus on data security. We take measures to ensure that any data transfers are conducted in compliance with applicable data protection regulations. Safeguards are implemented to protect your data during transit and maintain the level of security expected under the General Data Protection Regulation (GDPR).

Our V.O’s based in South Africa are essential for delivering the high-quality on-demand admin services you expect from us. While their location might involve data transfers outside the EU/EEA, we uphold the same commitment to data security and protection throughout these processes.

If you have any questions or concerns about the data transfer outside the EU/EEA or the measures we have in place to safeguard your data during these transfers, please do not hesitate to contact us at [insert contact information]. Your trust and confidence in our services remain our utmost priority.

Data Suppression

To suppress some of your account data, please contact your Business Success Manager and they will be able to aid in your data suppression.

Delete your Account

1. Log into your account on the mobile app
2. Click on the “Profile” button in the app menu
3. Scroll down the app profile page to the bottom
4. Click on the “Delete App” button.

Please note: Once the request is made, you will not have access to the applicaiton until a new account is reviewed and confirmed.
Once the request is created, we will delete all user, business, account, requests, storage, and instance data on our systems.

Once we complete your ‘delete request’ we will confirm your account deletion within 48 hrs via email.

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