Information and Privacy Policy
Virtual Operative Services OÜ Information Security Policy
1.0 Purpose
The purpose of this policy is to direct the design, implementation and management of an
effective Information Security Program, which ensures that Virtual Operative Services OÜ’s
information assets are appropriately identified, recorded, and afforded suitable protection at allF
times. This document sets forth certain principles regarding the responsible use of information by
Virtual Operative Services OÜ and outlines the roles and responsibilities of personnel to protect the
confidentiality, integrity, and availability of Virtual Operative Services OÜ’s resources and data.
2.0 Scope
This policy covers Virtual Operative Services OÜ’s information and information systems, including
information and information systems used, managed, or operated by a contractor or other
vendors and applicable to all Virtual Operative Services OÜ employees, contractors, and other users of
Virtual Operative Services OÜ’s information and information systems.
3.0 Policy Statements
- Implement and maintain the Information Security Program at Virtual Operative Services OÜ.
- Continuously improve and align information security practices to global best practices
and standards.
- Information security policies shall be reviewed regularly. Virtual Operative Services OÜ
employees shall acknowledge their adherence to these information security policies and
practices annually.
- Security awareness training shall be provided regularly.
- Internal assessments or audits of Virtual Operative Services OÜ’s Information Security Program
shall be performed periodically, and any gaps or findings shall be remediated promptly.
- A risk assessment process for Virtual Operative Services OÜ’s information assets shall be
defined and followed. Risk reduction shall be carried out through the process of
continuous improvement.
- Virtual Operative Services OÜ’s information asset inventories shall be reviewed and updated
when a new asset is added and/or an existing asset is upgraded.
- Business continuity plans (BCPs) and backup plans shall be reviewed and tested at least
annually.
- Roles and responsibilities shall be clearly defined and communicated to relevant
individuals.
- Information should be classified and handled according to its criticality and sensitivity as
mandated by relevant legislative, regulatory and contractual requirements.
- Appropriate contacts shall be maintained with relevant authorities, special interest groups
or other specialist security forums.
- As needed, the security incidents would be reported outside of Virtual Operative Services OÜ by
a designated person nominated by executive management.
- Requirements for confidentiality or non-disclosure agreements reflecting the
organization’s needs for the protection of information shall be identified, regularly
reviewed and documented.
- Prevention, detection, and recovery controls to protect against malware shall be
implemented by Virtual Operative Services OÜ, and these will be combined with appropriate
user awareness.
- An incident management process shall be established to correctly identify, contain,
investigate, and remediate incidents that threaten the security or confidentiality of
Virtual Operative Services OÜ’s information assets.
- Virtual Operative Services OÜ shall develop and maintain a vendor management process for
third-party vendor engagement and assessment.
- Change and vulnerability management controls shall be established and implemented.
4.0 Roles and Responsibilities
4.1 Virtual Operative Services OÜ Board of Directors
The Board of Directors shall be independent of management and provide oversight and direction
for Virtual Operative Services OÜ’s Information Security Program. Their responsibilities will include,
but are not limited to:
- Ascertaining that there is transparency regarding the significant risks facing
Virtual Operative Services OÜ.
- Obtaining assurance that management has established responsibilities, processes and
technology for an effective Information Security Program.
- Using the output of any Information Management Program assessment to assist in risk
management decisions to secure Virtual Operative Services OÜ’s information assets.
4.2 Virtual Operative Services OÜ Executive Management
Executive Management shall provide directions and management support to employees with
information security responsibilities at Virtual Operative Services OÜ. The Executive Management team
shall report the overall information security and business continuity program to the
Virtual Operative Services OÜ’s Board.
Executive Management’s responsibilities shall include:
- Defining and aligning the scope of the Information Security Program with
Virtual Operative Services OÜ’s business requirements and security best practices and standards.
- Ensuring that information security responsibilities have been assigned and are sufficient
to comply with the Information Security Program, including:
o Overseeing the Information Security Program implementation and security
improvement initiatives.
o Preparing security awareness training material and conducting periodic
information security training.
o Planning and performing periodic Information Security Program assessments and
communicating the results to Executive Management.
o Performing analysis of security incidents and recommending, initiating or
tracking corrective actions as applicable.
o Identifying the subject matter expertise needed to improve information security
defenses.
- Reviewing any reports of the Information Security Program implementation status or
assessments.
- Reporting the overall information security and business continuity program to
Virtual Operative Services OÜ’s Board.
- Providing guidance and oversight for BCPs and Disaster Recovery Management for
Virtual Operative Services OÜ and approving the Disaster Recovery Action Plans documented
for implementation.
- Playing an active role during Virtual Operative Services OÜ’s Risk Assessment exercises and
defining risk mitigation strategies.
- Approving Virtual Operative Services OÜ’s information security policies and any changes to the
policies and ensuring that the overall information security posture is aligned to business
requirements and risks.
4.3 Virtual Operative Services OÜ Chief Information Security Officer (CISO)
Virtual Operative Services OÜ has appointed a Chief Information Security Officer (CISO) from an
executive team who is responsible for the organization’s information and data security. CISO’s
responsibilities include (but are not limited to):
- Overall responsibility for implementing and ensuring information security in
Virtual Operative Services OÜ and providing leadership to the enterprise’s information security
organization.
- Approving Virtual Operative Services OÜ’s information security policies, as well as changes or
amendments to policies to ensure overall information security posture, is aligned to
business requirements and risks.
- Monitoring continuous security improvements; reviewing and recommending applicable
changes in the security policies and processes.
- Managing and improving Business Continuity Planning (BCP) and Disaster Recovery
(DR) preparedness of the organization.
- Convening with other members of executive management periodically and reporting on
security risks and the organization’s security effectiveness.
- Advising top management on the standards or best security practices to adopt at the
organizational level.
- Ensuring compliance with changing laws and applicable regulations.
- Communicating the Information Security policies and security programs to the
organization through ongoing security training and awareness.
- Partnering with business stakeholders across the company to raise awareness of risk
management concerns.
4.4 Virtual Operative Services OÜ Information Technology (IT) Security
Virtual Operative Services OÜ has appointed an IT Security Manager who is in charge of overseeing the
organization’s security operations. The responsibilities of the IT Security Manager include (but
are not limited to):
- Managing the Security Operations team and developing policies and procedures for
hiring new employees and developing new processes.
- Monitoring compliance which includes internal, external, and regulatory compliance.
- Ensuring internal and external cybersecurity risk management policies are understood
and implemented by both vendors and employees. For law and regulation compliance,
confirming that the organization complies with industry regulations such as ISO, GDPR,
SOX, PCI DSS, COPPA, etc.
- Collaborating with various departments within the organization to reduce risk by
ensuring that technical controls and policies are implemented across the organization.
4.4.1 Security Operations Team
The Security Operations team (as a part of the IT Security team) at Virtual Operative Services OÜ is
responsible for maintaining security monitoring tools and investigating suspicious activities. The
Security Operations team’s responsibilities shall include (but are not limited to):
- Maintaining all security tools and technology to secure and monitor systems effectively
and updating these tools regularly.
- Monitoring all operations and infrastructure by reviewing alerts and logs to track the
organization’s digital security impact.
- Evaluating new technologies and assisting in the implementation of controls that reduce
the risk of its operation.
- Conducting continuous reviews of policies and controls to determine what needs to be
improved or remediated.
- Liaising with the Incident Management team to ensure that the incident response program
is tested throughout the organization and that employees understand their roles in the
event of an incident.
4.5 Information Technology (IT) Operations
Virtual Operative Services OÜ has appointed a Chief Technology Officer (CTO) who is responsible for
supervising the development and delivery of technology for external customers, vendors, and
other clients to improve and expand the business. The IT Operations team responsibilities shall
include (but are not limited to):
- Creating technical requirements for the organization’s strategy to ensure alignment with
its business goals.
- Discovering and implementing new technologies that provide a competitive advantage.
- Assisting departments in making profitable use of technology.
- Monitoring the system infrastructure to ensure its functionality and efficiency.
- Utilizing stakeholder feedback to inform necessary technological improvements and
adjustments.
4.6 Human Resources (HR)
The Human Resources team ensures that employees follow security policies designed to protect
Virtual Operative Services OÜ, its customers and employees. The HR team responsibilities shall include
(but are not limited to):
- Determining the skills and requirements for positions in information security.
- Ensuring that employees and contractors are informed of their information security
responsibilities and carry them out.
- Providing information security management direction and support following business
requirements and applicable laws and regulations.
5.0 Information Security Policies
This document, along with the rest of Virtual Operative Services OÜ’s information security policies
define the principles and terms of Virtual Operative Services OÜ’s Information Security Program as
well as the responsibilities of the users and employees in carrying out and adhering to the
respective program requirements.
Violations of Virtual Operative Services OÜ’s information security policies may result in corrective
actions and the start of a disciplinary process.
6.0 Communication
Virtual Operative Services OÜ shall have dedicated communication channels to ensure incidents related
to personnel security or breach of policies are reported, evaluated and addressed.
Examples of incidents include, but are not limited to:
Breach of security policies
Discrimination or harassment of employees
Occupational Health and Safety hazards
Issues with the quality of work or performance
Inappropriate conduct in the workplace
Please see Appendix 1 for a list of contacts to report incidents.
Appendix 1
Category Contact
Person
Address
Phone
Number
Health and Safety
Human
Resource/Disciplinary
Actions
Diversity and
Inclusion
Employee Feedback
General Emergency Call 911
Virtual Operative Services OÜ Privacy Policy
Last Updated: 05 07 2024
Instructions: This template reflects the generic use and disclosure of personal information
that is collected from individuals online, through websites, web-based forms, web-based
applications etc., as well as individual rights concerning personal information collected by
the organization.
This template should be customized with your organization’s information and specific
circumstances (as it covers GDPR and CCPA, among other legislations). Once finalized,
this policy should be presented to individuals through highly visible links placed on each
web page or online application page to enter personal information (after obtaining legal
advice independently).
The policy should be updated at least once every 12 months and record the last review or
update date.
1.0 Introduction
<update brief description of Virtual Operative Services OÜ here>
Virtual Operative Services OÜ is a technology company headquartered in Sepapaja, tn 6
15551 Tallinn EE, which focuses on providing services to Entrepreneurs and Businesses.
For more information about our services, please refer to our website: virtualopservices.com
This Privacy Policy is applicable to Virtual Operative Services OÜ (“we,” “our,” or “us”) as related to
our services, which collectively include:
- the use of virtualopservices.com (“website”)
- the use of the application minite.app (“application”)
- social media messages and marketing campaigns and
- the use of our products and services.
This Privacy Policy sets out the essential details relating to your personal data relationships with
Virtual Operative Services OÜ as:
- A website visitor
- An end user of the application (“end user”)
- A prospective client
- A job applicant and
- Partners
Clients contract the use of our application and give access to their employees and other third
parties, as solely decided by them, by creating users who access the application with their email
address and credentials. The clients’ administrators grant end users roles, which result in
different permissions and access rights to the information held in the Client account.
2.0 Personal Information We Collect
2.1 Information You Choose to Provide to Us
WHEN
We may ask you to provide personal information when:
- You use the website to download articles, data sheets or eBooks.
- You request a free trial or demo.
- You refer a friend to us.
- You connect with us directly via phone calls or video conferencing platforms.
- We or Client Account Administrators grant you access to the application.
- You or Client Account Administrators upload or enter personal information into the
application.
- You participate in a marketing/sales promotion.
- You attend trade events and other industry networking events.
- You register or attend a webinar or other event.
- You participate in programs we may offer from time to time.
- You participate in chats.
- You pay for our services.
If you choose to provide us with a third-party’s personal information (the person’s name, email
and company) when taking part in our referral program, you represent that you have the third party’s permission to do so.
WHAT
We collect personal information that may include first and last name, business email address,
phone number and/or company name.
As an end user of the application, we collect your name, business email address and any
comments you make in the application.
In addition, we may collect data uploaded by you, your employer or other users of the
application that may be required to use Virtual Operative Services OÜ services. We expect all users to
follow their organization’s privacy policy and any applicable regulatory requirements when
uploading, accessing and using personal information into our application. The data uploaded may
include personal information like:
- Employee names, email addresses and contractual agreements
- Vendor names, email addresses, contractual agreements or other personal data necessary for Virtual Operative Services OÜ services
- Customer names and email addresses used to provide services within
Virtual Operative Services OÜ’s platform
- XXXX
As a job applicant, we may also collect your resume and cover letter.
2.2 Information We Collect Automatically
WHEN
We collect information about your visits to the website and the application when you land on any
of our web pages through cookies and similar tracking technology.
For further information about the types of cookies we use, you can access our Cookie Policy at
this link https://virtualopservices.com/privacy-policy/.
WHAT
The information collected includes:
- access times
- the pages you view
- the links you click on
- the search terms you enter
- actions you take in connection with any of the visited pages
- your device information such as IP address, location, browser type and language
- the Uniform Resource Locator (URL) of the website that referred you to our website and
- the URL you browse away from our pages if you click on an external link
We may also collect information when you open email messages from us or click on links within
those email messages.
2.3 Information We May Collect From Third Parties
WHEN
We may combine the information we collect from your direct interactions with us with
information obtained through other third-party sources, such as <update third-party sources
here>. We also obtain and/or purchase lists from third parties about individuals and companies
interested in our products.
WHAT
The personal information collected includes your name, email address, business address, job
title, company name, and telephone number.
3.0 How We Use Personal Information
We use your personal information to:
- Deliver the contracted services and allow full use of the application functionality as
purchased by the clients.
- Deliver training and support to our application end users and/or carry out the transactions
you have requested.
- To communicate with you directly through emails, calls, chats, video conferencing.
- Process payments for application subscriptions.
- Send communications to you about:
o New application features and upgrades.
o Our services and offerings.
o Event announcements.
o Product notices and changes to our terms and policies.
o Particular programs in which you have chosen to participate.
o Promotional offers and surveys.
o Scheduling demos and managing free trials.
- Advertise and market our products and services, including delivering interest-based
advertisements on this website and other sites or content syndication platforms and
websites.
- Carry out market research to understand how to improve our services and their delivery.
- Create and manage marketing campaigns.
- Generate sales leads and increase our market share.
- Analyze user clicks and usage of the application and website to improve user experience
and maximize usage of our services.
- Manage our website and application to maintain and deliver the contracted functionality
and services .
- Enforce our website and application terms and/or separate contracts (if applicable) with
you
- Prevent fraud and other prohibited or illegal activities.
- Protect the security or integrity of the website, application, our business or services.
- Or otherwise, as disclosed to you at the point of collection or as required or permitted by
law.
Please note that sometimes we may record the video conferencing call in which you participate
to analyze and improve our staff’s communication skills. If we do so, we will be announcing it at
the beginning of the conference call and in the meeting invite, and we will be providing a link to
our Privacy Policy in the meeting invites and on the registration page.
We do not sell your information to any third party.
4.0 How We Share Personal Information
Our Application and Services
If you are an end user of our application, your personal information may be viewed by other
users with access to the application.
Service Providers
We use third parties to help us provide our services. They will have access to your information as
collected by the website or the application, as reasonably necessary to perform the contracted
tasks on our behalf. We sign contractual agreements to obligate them to protect the personal
information, only use it to deliver the contracted services to us, prohibit them from selling it and
not disclose it without our knowledge and permission.
Service Provider
Name
Business
Purpose
Information Collected by the Service
Provider
Data
Location
Legal Disclosures
It is possible that we may need to disclose personal information when required by law, subpoena
or other legal processes as identified in the applicable legislation.
We attempt to notify our clients about legal demands for their personal data when appropriate in
our judgment unless prohibited by law or court order or when the request is an emergency.
Change in Control
We can also share your personal data as part of a sale, merger, change in control or in
preparation for any of these events.
Any other entity which buys us or part of our business will have the right to continue to use your
data, but only in the manner set out in this Privacy Policy unless you agree otherwise.
5.0 How We Secure Personal Information
We are committed to protecting the security of all of the personal information we collect and
use.
We use a variety of physical, administrative and technical safeguards designed to help protect it
from unauthorized access, use and disclosure. We have implemented best-practice standards and
controls in compliance with internationally recognized security frameworks. We use encryption
technologies to protect data at rest and in transit.
6.0 Your Rights
We provide the same suite of services to all of our clients and end users worldwide.
We offer the following rights to all individuals regardless of their location or applicable privacy
regulations.
For personal information we have about you, you can:
- Access your personal information or request a copy.
You have the right to obtain information about what personal information we process about you
or to obtain a copy of your personal information.
If you have provided personal information to us, you may contact us to obtain an outline of what
information we have about you or a copy of the information.
If you are an end user of the application, you can log in to see the personal information in the
account or approach your employer for more information.
- You have the right to be notified of what personal information we collect about you
and how we use it, disclose it and protect it.
This Privacy Policy describes what personal information we collect and our privacy practices.
We may also have additional privacy notices and statements available to you at the point of
providing information to us directly.
- Change or correct your personal information.
You have the right to update/correct your personal information or ask us to do it on your behalf.
You can edit your information through the user account in the application or ask us to change or
correct it by contacting us at admin@virtualopservices.com.
- Delete or erase your personal information.
You have the right to request the deletion of your personal information at any time. We will
communicate back to you within reasonable timelines the result of your request. We may not be
able to delete or erase your personal information, but we will inform you of these reasons and
any further actions available to you.
- Object to the processing of your personal information.
You have the right to object to our processing of your personal information for direct marketing
purposes. This means that we will stop using your personal information for these purposes.
- Ask us to restrict the processing of your personal information.
You may have the right to ask us to limit the way that we use your personal information.
- Export your personal data.
You have the right to request that we export to you in a machine-readable format all of the
personal information we have about you.
We do not process personal information through the use of automated means.
If you would like to exercise any of the rights described above, please contact us at admin@virtualopservices.com.
You also have the right to lodge a complaint with the local organizations in charge of enforcing
the privacy legislation applicable in your territory.
7.0 How Long We Keep Your Personal Information
We retain information as long as it is necessary to provide the services to you and our clients,
subject to any legal obligations to further retain such information.
We may also retain information to comply with the law, prevent fraud, collect fees, resolve
disputes, troubleshoot problems, assist with investigations, enforce our Terms of Service and
take other actions permitted by law.
The information we retain will be handled following this Privacy Policy.
Information connected to you that is no longer necessary and relevant to provide our services
may be de-identified or aggregated with other non-personal data. This information may provide
insights that are commercially valuable to Virtual Operative Services OÜ, such as statistics of the use of
the services.
8.0 Other Important Information
We process data in locations <update name of locations> and rely on legally-provided
mechanisms to lawfully transfer data across borders, such as contracts incorporating data
protection and sharing obligations.
We will only collect and process your personal data where we have a lawful reason for its
collection.
When you visit our website and provide us with your personal information, we collect and use it
with your consent.
As an application end user, you consent to our collection of your personal information when you
log in for the first time. However, your employer has control of the account and may upload and
share additional personal information. Your employer’s responsibility is to ensure that collecting,
using and sharing the personal information uploaded to the application complies with all
applicable legislation.
You can review the terms and conditions of use here: https://virtualopservices.com/terms-of-service/
Where we rely on your consent to process personal data, you have the right to withdraw or
decline your consent at any time. If you have any questions about the lawful bases upon which
we collect and use your personal data, please contact us at admin@virtualopservices.com.
How to select your communications preferences
You may choose to receive or not receive marketing communications from us. Please click the
“Unsubscribe” link in the email we sent you to stop receiving marketing communications.
You may choose which information we collect automatically from your device by controlling
cookie settings on your browser or by selecting your preferences through our Cookie
Policy. <add a link to cookie policy here>
Even if you opt-out of receiving marketing communications, we may still communicate with you
regarding security and privacy issues, servicing your account, fulfilling your requests, or
administering any promotion or any program in which you may have elected to participate.
9.0 Contact Information
You may contact us to exercise any of your rights or ask for more information about your
personal information and our privacy practices by contacting us at admin@virtualopservices.com.
Appendix
A.1 For Individuals Based in the European Union (EU),
European Economic Area (EEA) and Switzerland
If you are based in one of these jurisdictions, Virtual Operative Services OÜ is the controller of your
personal data collected in the following instances:
- When you visit our website <update Virtual Operative Services OÜ website link here>
- When we process your personal data for sales and marketing purposes
Virtual Operative Services OÜ is a processor of all personal data processed on the application, on behalf
of our clients. We only process the personal data under their direction. Please contact your
employer or the organization that granted you access to the application for details on their
privacy practices.
We only process personal data if we have a lawful basis for doing so. The lawful bases
applicable to our processing as controller are:
- Consent: We will ask for your express and informed consent every time we collect your
personal data on this legal basis.
- Contractual basis: We process the personal data as necessary to fulfill our contractual
terms with you or our clients.
- Legitimate interest: We process the names, contact details, job titles, companies of our
existing and prospective clients for our marketing purposes, including market research
and sales leads generation.
You have the following rights under the GDPR:
- Be informed about the collection and use of your personal data
- Access your personal data
- Correct errors in your personal data
- Erase your personal data
- Object to the processing of your personal data.
o This right is also available to individuals whose personal data is processed by us
for direct marketing purposes. If you object to the processing of your personal
data for direct marketing purposes, we shall stop processing within 30 days of
receipt of your request.
- Export your personal data
- Restrict our processing of your personal data for specific reasons, including any of the
purposes supported by the legitimate interest legal bases (see the section above).
We process personal data in Germany, we do not share it with our service providers. We use standard contractual clauses as
the data transfer mechanism of transferring EU data to countries subject to data transfer
requirements. See the table of our service providers here. (link to the table above)
You may contact us at admin@virtualopservices.com or you may contact our EU
Data Representative at:
<update contact information of EU Data Representative here>
You may also lodge a complaint with your local supervisory authority, EU Data Protection
Authorities (DPAs) or Swiss Federal Data Protection and Information Commissioner (FDPIC).
See their contact details here National Data Protection Authorities.
A.2 For Individuals Based in California
This section provides additional specific information for consumers based in California as
required by the California Consumer Privacy Act of 2018 (“CCPA”).
A.2.1 Collection and Use of Personal Information
In the last 12 months, we have collected the following categories of personal information:
- Identifiers, such as your name, mailing address, email address, zip code, telephone
number or other similar identifiers
- California Customer Records (Cal. Civ. Code § 1798.80(e)), such as username and
password, company name, job title, business email address and department
- Internet/network information, such as your browsing history, log and analytics data,
information about the device(s) used to access the services and information regarding
your interaction with our websites or services and other usage data
- Geolocation data, such as information about your location (at country and city level)
collected from your IP address
- Sensory Information, the content, audio and video recordings of conference calls between
you and us that we record where permitted by you and/or the law
- Profession/employment information that you send to us when applying for a position
included in your CV and cover letter
- Other personal information, such as personal information you provide to us in relation to
a survey, comment, question, request, article download or inquiry and any other
information you upload to our application
We collect personal information directly from you, from your browser or device when you visit
our websites, from third parties that you permit to share your information or from third parties
that share public information about you, as stated above.
See the section above, “How We Use Personal Information,” to understand how we use the
personal information collected from California consumers.
A.2.2 Recipients of Personal Information
We share personal information with third parties for business purposes. The categories of third
parties to whom we disclose your personal information may include: (i) our service providers
and advisors, (ii) marketing and strategic partners; (iii) ad networks and advertising partners; (iv)
analytics providers; and (v) social networks.
Please see the “How We Share Information” section of the Privacy Policy above for more
information.
A.2.3 California Privacy Rights
As a California resident, you may be able to exercise the following rights in relation to the
personal information about you that we have collected (subject to certain limitations at law):
- The right to know any or all of the following information relating to your personal
information that we have collected and disclosed in the last 12 months (upon verification
of your identity):
o The specific pieces of personal information we have collected about you
o The categories of personal information we have collected about you
o The categories of sources of the personal information
o The categories of personal information that we have disclosed to third parties for
a business purpose, and the categories of recipients to whom this information was
disclosed
o The categories of personal information we have sold and the categories of third
parties to whom the information was sold, and
o The business or commercial purposes for collecting or selling the personal
information.
- The right to request deletion of personal information we have collected from you, subject
to certain exceptions.
- The right to opt-out of personal information sales to third parties now or in the future.
However, we do not sell your personal information.
You also have the right to be free of discrimination for exercising these rights.
Please note that if exercising these rights limits our ability to process personal information (such
as a deletion request), we may no longer be able to provide you with our products and services or
engage with you in the same manner.
A.2.4 How to Exercise Your California Consumer Rights
To exercise your right to know and/or your right to deletion, please submit a request by
contacting us at admin@virtualopservices.com.
We will need to verify your identity before processing your request.
In order to verify your identity, we will generally require sufficient information from you so that
we can match it to the information we maintain about you in our systems. Sometimes we may
need additional personal information from you to be able to identify you. We will notify you.
We may decline a request to exercise the right to know and/or right to deletion, particularly
where we cannot verify your identity or locate your information in our systems or as permitted
by law.
You may choose to designate an authorized agent to make a request under the CCPA on your
behalf. No information will be disclosed until the authorized agent’s authority has been reviewed
and verified. Once an authorized agent has submitted a request, we may require additional
information (i.e., written authorization from you) to confirm the authorized agent’s authority.
If you are an employee/former employee of a Virtual Operative Services OÜ client that uses our
application and services, please direct your requests and/or questions directly to your
employer/former employer.
If you are a third party (auditor, business associate, etc.), who was given access to the
Virtual Operative Services OÜ application by a Virtual Operative Services OÜ client, please direct your
requests and/or questions directly to the Virtual Operative Services OÜ client that gave you access.
Minors Under Age 16
Our application and services are intended for business use, and we do not expect them to be of any interest to minors. We do not intentionally collect any personal information of consumers below the age of 16. We do not sell the personal information of California consumers.